ownertoto Privacy Policy: How We Handle Your Account Data
This policy explains what data ownertoto collects when you access our platform, how we use it to keep your account running across devices, and the choices available to you. Your account activity — including wallet transactions through DANA or OVO — is handled according to the practices described here, subject to applicable local law and eligible regions.
Account Data Protection
DANA & OVO Wallet Context
Your Access Rights
Contact & Correction Paths
POLICY SCOPE AND BASIS
How This Policy Applies to Your Account
When you access ownertoto, we collect information needed to operate your account: login credentials, session tokens that keep you signed in across phone and browser, wallet identifiers associated with your DANA or OVO account, and records of transactions you initiate. We also collect device and connection data — your browser type, operating system, and IP-derived region — to help us detect unusual access and route you to the correct version of the platform. This data is used to authenticate your session, process the transactions you request, respond to your support queries, and improve how the platform works for accounts in Indonesia. We do not sell personal data to third parties. Where we share data with payment processors such as DANA or OVO, that sharing is limited to what is required to complete the transaction you started. Retention periods depend on account status and legal obligations applicable in your region. Data collected before any account closure may be retained for the period required under local law. Availability of any feature described here depends on local regulation and the eligible regions in which the platform operates.
DANA Wallet Data
When you link a DANA wallet to your account, we pass only the transaction reference and amount to complete your deposit or withdrawal. We do not store your full DANA credentials on our side — the handoff happens through DANA's own secure transfer flow.
OVO Wallet Data
OVO transactions follow the same pattern: we send a payment request to OVO's system with your confirmed amount and receive a confirmation token in return. Your OVO account details stay within OVO's environment; ownertoto holds only the resulting transaction record.
Session and Device Data
To keep your session alive when you switch from phone to browser, we store a short-lived session token tied to your account ID. This token expires after a period of inactivity and is not linked to any biometric or device-hardware identifier.
Support Interaction Records
When you reach our support team, the conversation — including any account reference numbers you share — is logged against your account. This lets the next agent pick up where the last one left off without asking you to repeat yourself.
WHAT THIS POLICY COVERS
Where This Policy Applies and What Falls Outside It
Not every interaction on the ownertoto platform falls under a single rule. This section clarifies what is covered by this policy and what sits outside it, so you know exactly where our obligations begin and end.
Account Access and Login
All data collected during login — including session tokens, email address, and device region — is covered by this policy. We control how that data is stored, how long it persists, and who inside ownertoto can query it.
Wallet Transactions via DANA or OVO
We record the transaction reference, amount, and outcome for every DANA or OVO payment you initiate. The data inside DANA's or OVO's own systems is governed by their respective privacy policies, not ours — we hold only what comes back to us as a confirmation.
Platform Content and Game Sessions
Game session data — which titles you opened, how long you played — is collected to maintain your lobby state and restore mid-session progress when you return from a different device. This data stays within ownertoto's systems and is not shared with game studios.
Third-Party Links and External Services
If you follow a link from our platform to an external site — a payment provider's help page, for example — the privacy practices of that external site apply from the moment you leave ownertoto. We have no visibility into or control over how third parties handle data on their own platforms.
YOUR DATA RIGHTS
Practical Steps to Review, Correct, or Question Your Data
You have several concrete actions available to you under this policy. To review what data ownertoto holds on your account, open the Account Settings page after login — the profile and transaction sections show the core records tied to your session. If any detail is incorrect, such as a mismatched email address or an unrecognised wallet entry, you can submit a correction request directly through the support channel. For questions about how a specific piece of data is used, or to request that certain non-essential data be removed, contact our support team with your account reference number ready. Requests related to data held under legal retention obligations may take longer to resolve, and some data cannot be deleted while your account remains active. Availability of specific rights depends on local law in your region.
Review Your Records
Log in and open Account Settings to see the profile data, linked wallet identifiers, and transaction history we hold. Most of what we store about you is visible there without needing to contact us.
Correct Account Details
If your registered email, phone number, or linked wallet details are wrong, submit a correction through the support chat. Include your account ID so the team can locate the right record and update it promptly.
Raise a Privacy Question
For anything not covered in Account Settings — such as how long a specific data type is kept, or whether a third-party processor received your information — contact support with a clear description of your question and your account reference.
Request Data Removal
You may request removal of non-essential data such as marketing preferences or optional profile fields. Requests for removal of transactional or legal-retention data will be assessed against the obligations applicable in your region before a decision is made.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about this policy, a correction to request, or a concern about how your data is handled, the paths below connect you directly to the team that can help. Have your account reference number ready when you get in touch — it lets us find your record without asking for sensitive details over chat.
Live Support Chat
Open the support widget from any page on ownertoto to start a live chat. For privacy-related queries, describe your question clearly and include your account ID so the agent can pull your record.
Account Settings Page
Many data questions can be answered without contacting us at all. After login, go to Account Settings to view your profile data, linked wallets, and transaction log — the information is there for you to check directly.
Wallet-Linked Support via DANA or OVO
If your query relates specifically to a DANA or OVO transaction record on your account, note the transaction reference shown in your wallet history. Share that reference with our support team so we can match it to the record on our side without needing your wallet credentials.
DATA HANDLING PRACTICES
How ownertoto Manages Cookies, Security, and Data Retention
Behind the account experience, we follow a set of consistent data practices. Cookies and local storage tokens are used to keep your session alive across phone and browser — these are short-lived and tied to your account ID, not to device hardware. Account security relies on server-side session validation; if we detect a login from an unusual region, your session may be flagged for re-verification through the standard account flow. Transaction data linked to DANA or OVO deposits is retained for the period required under applicable financial record-keeping obligations in Indonesia, after which it is deleted or anonymised. If you want to know how a specific data type is retained or who to contact for a formal data request, reach out through the support chat with your account reference number.
Cookies and Session Tokens
We use session cookies to maintain your logged-in state and remember your lobby position across devices. You can clear these through your browser settings at any time; doing so will end your current session and require you to log in again.
Account Security Checks
Unusual access patterns — such as a login from a region that differs significantly from your normal location — may trigger a re-verification step within your account flow. This is a server-side check and does not require any additional app or biometric setup from you.
Data Retention and Deletion
We keep transaction records for the period required under local financial regulations. Non-essential data such as optional profile fields can be removed on request; see the rights section above for the steps to follow.
Who to Contact for Formal Requests
For written data requests — access, correction, or deletion — contact support via live chat with your account ID and a description of your request. Our team will respond with the applicable process and timeline for your region.
PRIVACY POLICY FAQ
Common Questions About This Privacy Policy
The questions below cover what real account holders ask when they want to understand how their data is handled on ownertoto.
What personal data does ownertoto collect when I create an account?
We collect your email address, a hashed password, your registered phone number if provided, and the device and IP-region data from your first login. If you link a DANA or OVO wallet, we record the transaction references and amounts for payments you initiate — not your wallet login credentials.
Does ownertoto share my data with third parties?
We share data only with the processors needed to run your account — for example, DANA or OVO receives a payment reference to complete a transaction you started. We do not sell personal data. Any third-party processor receives only what is needed for the specific task.
How long does ownertoto keep my transaction records?
Transaction records tied to DANA or OVO deposits and withdrawals are kept for the period required under local financial regulations applicable in Indonesia. The exact duration depends on the nature of the record and your account status at the time of the request.
How do I find out what data ownertoto holds about me?
Log in and open Account Settings. The profile, linked wallet identifiers, and transaction history sections show the primary records we hold. If you need information beyond what is shown there, contact support via live chat with your account ID and describe what you are looking for.
Can I ask ownertoto to delete my data?
You can request removal of non-essential data — optional profile fields, marketing preferences — through support chat. Data subject to legal retention obligations, such as completed transaction records, cannot be deleted while those obligations remain in force. Our team will explain what applies to your specific request.
Who do I contact if I believe my data has been handled incorrectly?
Reach out through the live support chat on ownertoto with your account reference number and a clear description of your concern. For formal written requests, the support team will provide the applicable process and an expected response timeline based on your region and the nature of the request.
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